The Case REST API enables you to retrieve and update Customer Service Management (CSM) case records. The Batch API lets you send a single request containing multiple REST API calls, and returns a stream of response payloads. Use the AWA (Advanced Work Assignment) API to route a document to a queue. Use the AWA Assignment API to manually assign work items to agents.
Use the AWA ( Advanced Work Assignment) Agent API to get or set agent presence and channel availability. The Attachment API allows you to upload and query file attachments. The AI Search External User Mapping API provides endpoints that enable ingestion of user mapping information from external sources into the ServiceNow® AI Search application's index.Ĭreates or updates data in the Events table.Ĭreate, modify, and update application services using REST APIs. The Aggregate API allows you to compute aggregate statistics about existing table and column data.
The Agent Client Collector enables managing actions on available agents and managing policies. Use the ActivitySubscriptions API to retrieve Activity entities from the Subscriptions and Activity Feed Framework. The Account REST API enables you to retrieve and update Customer Service Management (CSM) account records. You can use REST interfaces to access data on your instance.
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